The Federal Capital Territory Administration has rolled out four dedicated phone lines for residents to report uncleared refuse across Abuja. The move, announced Tuesday, targets mounting waste complaints and aims to force faster action from sanitation contractors. Officials say public participation is now central to restoring cleanliness in the capital.
The decision comes as overflowing dumpsites spread across residential areas, markets, and major roads, especially during the busy festive season. Piles of uncollected refuse have raised public health concerns and intensified criticism of waste management services in the city.
Under the new system, residents are encouraged to document uncleared refuse using photos and videos. These materials can be sent via WhatsApp to the designated numbers, alongside clear location details. Authorities say this will allow them to trace responsibility directly to contractors assigned to each area.
Senior Special Assistant to the FCT Minister on Public Communications and Social Media, Lere Olayinka, said accurate reporting is essential. He explained that detailed submissions will help officials quickly identify failures and respond appropriately. According to him, the goal is to close gaps in service delivery and end repeated lapses by waste operators.
The four official hotlines released by the administration are 08038643087, 07011073406, 07011255710, and 09114843425. Residents can use any of these numbers to submit evidence of neglected refuse sites in their neighborhoods.
Abuja’s waste management system relies heavily on private contractors assigned to specific districts. However, enforcement challenges and inconsistent monitoring have long undermined efficiency. Officials believe direct feedback from residents will strengthen oversight and improve response times.
The FCTA says the initiative is part of broader efforts to improve environmental sanitation and protect public health. Authorities have warned that contractors found negligent may face sanctions, including penalties or contract reviews.
Residents have welcomed the move cautiously, hoping the reporting channels lead to visible improvements rather than temporary fixes. The administration says it will continue monitoring reports and adjust strategies as needed to ensure Abuja remains clean and livable.
